We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns and exchanges may be made for products purchased online. All accessories and bags are not eligible for return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 6 Raffles Boulevard, Marina Square, #02-317, S039594
Items sent back to us without first requesting a return will not be accepted.
For any enquiries regarding returns, you can always contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on promotional items or gift cards.
Retail store purchases are not returnable or refundable and can only be exchanged. All exchanges must be made in-stores within 14 days with a valid receipt from your purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We do not provide cash refunds for any orders returned and delivery fees associated, will not be refunded. Any unreceived returns will not be reimbursed.
Please note that sale items or gift cards are not eligible for refunds.
We reserve the right to update or change this Refund Policy without prior notice at any time and you are encouraged to visit this page periodically for any updates or changes.